Privacy policy

Introduction

Bella Health Group (collectively “Company,” “we,” “us,” or “our”) respects your privacy and is committed to ensuring full compliance with this policy. 

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, bellahealthgroup.com, use our services, or interact with us in any other way. Please read this policy carefully to understand what information we collect, how we use it, and the choices you have regarding your information.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

Information we collect

We collect personal and non-personal information through our website, services, and in-person clinical care interactions. This may include:

a. Personal Information
  • Contact Information: Full name, phone number, email address, mailing address.
  • Health Information: Medical history, treatment records, wound images, and other protected health information (PHI) relevant to care and compliance with HIPAA.
  • Professional Information: Facility name, title/role, NPI number (if applicable).
  • Payment Information: Billing contact details, insurance-related data, and other financial information.
  • Account Credentials: Username and password (if you register on our platform or portal).
b. Technical and Usage Data
  • IP address, browser type, device identifiers, usage logs, cookies, and other tracking technologies when you visit our website or use digital platforms.
How we use your information

We use the collected information for various lawful purposes, including:

  • Providing mobile wound and wellness services directly to Skilled Nursing and Assisted Living communities.
  • Communicating with you about appointments, services, or administrative matters.
  • Enhancing, personalizing, and optimizing care delivery using AI technologies.
  • Responding to inquiries, feedback, or requests.
  • Billing and payment processing.
  • Meeting regulatory, legal, and HIPAA-compliant obligations.
  • Improving our website functionality, analytics, and security.
  • Marketing our services (with appropriate consent where required).
Disclosure of your information

We do not sell your personal information. We may share your data with:

  • Healthcare Providers: For continuity of care and coordination with your facility.
  • Authorized Third-Party Vendors: Such as billing processors, IT service providers, analytics platforms, or electronic health record systems, who are contractually obligated to protect your information.
  • Government or Legal Authorities: When required by law, regulation, or court order.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business, in which case your information may be transferred as part of that transaction.
Cookies & tracking technologies

We use cookies and similar technologies to enhance website functionality, analyze traffic, and provide a better user experience. You can modify your browser settings to decline cookies, though this may affect certain site features.

Data security

We implement physical, administrative, and technical safeguards to protect your information from unauthorized access, use, or disclosure. This includes encryption, access controls, staff training, and secure systems to store and manage your data.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to continually improving our protections.

HIPPA compliance

As a provider of healthcare-related services, Bella Health Group complies with the Health Insurance Portability and Accountability Act (HIPAA). We handle all Protected Health Information (PHI) in accordance with HIPAA privacy and security rules, ensuring the confidentiality, integrity, and availability of patient data.

Your choices and rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your information.
  • Withdraw consent (where applicable).
  • Opt out of marketing communications.
  • File a complaint with a regulatory authority if you believe your rights have been violated.

To exercise these rights, please contact us using the information below.

Children’s privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children without verified parental consent. If we discover such data has been collected inadvertently, we will delete it promptly.

Third party links

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

Updates to this privacy policy

We reserve the right to modify this Privacy Policy at any time. Changes will become effective upon posting to our website. We encourage you to review this policy periodically for updates.

Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at info@bellahealthgroup.com or via our mailing address:

Bella Health Group

+1 (916) 678-1077

Bella Health Group LLC

1401 21ST ST, R, SACRAMENTO, CA 95811

 

Last modified July 24, 2025